Privacy policy

Last updated: September 2026

Canova operates this store and website (www.canova-express.com), including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Canova is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, in strict compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services on www.canova-express.com, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. 1. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information to provide and fulfill our Services: • Contact details: Your full name, shipping address, billing address, phone number, and email address. • Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation processed securely via certified payment gateways compliant with PCI-DSS standards. • Account information: Your username, password, security questions, shopping preferences, and settings. • Transaction information: Items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, along with your past transaction history. • Communications with us: Any information you include when communicating with us, such as customer support inquiries. • Device information: Information about your device, browser, network connection, IP address, and other unique identifiers. • Usage information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services via cookies and similar technologies. 2. Personal Information Sources We may collect personal information from the following sources: • Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; • Automatically through the Services: Including from your device when you use our products or services or visit www.canova-express.com, and through the use of cookies and similar technologies; • From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; • From our partners or other third parties. 3. How We Use Your Personal Information Depending on your interactions, we process your personal information based on your implied or express consent for the following purposes: • Provide, Tailor, and Improve the Services: Fulfilling orders, processing payments, arranging shipping, managing your account, remembering your preferences, and facilitating returns or exchanges to create a customized shopping experience for you. • Marketing and Advertising: Sending marketing and promotional communications by email or text message in full compliance with Canada’s Anti-Spam Legislation (CASL), and showing you online advertisements for products on our website or other platforms. You can opt-out at any time. • Security and Fraud Prevention: Authenticating your account, ensuring a secure payment experience, and detecting, investigating, or taking action regarding possible fraudulent, illegal, unsafe, or malicious activity. • Communicating with You: Providing customer support, being responsive to your requests, and maintaining our business relationship. • Legal Reasons: Complying with applicable law or responding to valid legal process, including requests from law enforcement or government agencies, and enforcing our terms or policies. 4. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to trusted third parties for legitimate purposes: • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). • With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity. • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets. • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce our terms, and to protect the Services, our rights, and the rights of our users. 5. International Data Transfers (Shopify Relationship) The Services are hosted by Shopify, which collects and processes personal information about your access to and use of www.canova-express.com. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than Canada (such as the United States). While outside of Canada, this data is subject to the laws of the jurisdiction in which it is held. 6. Your Rights Under PIPEDA As a resident of Canada, you have explicit rights regarding your personal information, including: • Right of Access: You can request to know what personal information we hold about you and how it is used. • Right to Rectification: You can request that we update or correct any inaccurate or incomplete data. • Right to Withdraw Consent: You can withdraw your consent for us to process your data, or request the deletion of your account and personal history at any time. 7. Contact Us If you have any questions, wish to exercise your privacy rights, or file a complaint regarding our privacy practices, please contact our Privacy Officer directly through the official contact channels below: • Website: www.canova-express.com • Email: canova.express0@gmail.com • Phone: +1 506-961-9882 • Store Management Name: Imen Aidi