Shipping policy

Processing Time:
All orders are processed and shipped within 1-2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM local time will be processed the next business day.

Shipping Zones:
We currently ship to Canada and United States 

Shipping Fees: 
Shipping costs are calculated at checkout based on [order weight / number of items / flat rate]. The exact fee will be displayed before you confirm your purchase.

Carrier & Tracking:
All orders are shipped using TikTok Shop-supported carriers. A valid tracking number will be provided via email as soon as your order is dispatched.

Delivery Times:
Estimated delivery is 3–7 business days after dispatch. Please note these are estimates and delays may occur due to carrier issues, weather, or customs.

Important Notes:
- We are not responsible for carrier delays, lost packages, or incorrect addresses provided by the buyer.
- Remote/rural areas may experience longer delivery times.
- Any customs duties, taxes, or import fees are the buyer's responsibility.
- Once shipped, we cannot change the shipping address or cancel the order.

Lost or Damaged Items:
If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.