Refund policy

Refund Policy At Canova, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below. Returns We have a 30-day return policy. This means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be: In the same condition in which you received it Unworn or unused With all original tags attached, if applicable In its original packaging Accompanied by a receipt or other proof of purchase To request a return, please contact us at canova.express0@gmail.com before sending the item back. Please do not send your order back without contacting us first. Returns sent without prior approval may not be accepted. If your return is approved, we will provide you with the return instructions and, when applicable, a return shipping label. Return address: [INSERT YOUR RETURN ADDRESS] Damaged, Defective, or Incorrect Items Please inspect your order when you receive it. If you receive an item that is defective, damaged, or different from the item you ordered, please contact us as soon as possible at canova.express0@gmail.com and provide details of the issue. We will review the situation and work with you to find an appropriate solution. Non-Returnable Items Certain items cannot be returned, including: Perishable goods, such as food, flowers, or plants Customized or personalized products Personal care and beauty products Hazardous materials Flammable liquids or gases We also do not accept returns for sale items or gift cards. If you are unsure whether your item is eligible for a return, please contact us before sending it back. Exchanges We do not offer direct exchanges. If you would like a different item or size, the fastest option is to return the original item in accordance with this policy. Once your return has been approved, you may place a new order for the item you want. Refunds Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected. If your refund is approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at canova.express0@gmail.com. Return Shipping Costs Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. If the return is due to an error on our part, such as receiving a defective, damaged, or incorrect item, we will provide appropriate return instructions. Contact Us If you have any questions about our Refund Policy or wish to request a return, please contact us: Canova Email: canova.express0@gmail.com Website: canova-express.com